Nurse Helpline and Health Information

Amalgamated Medical Care Management provides responsive Nurse Helpline and Health Information resources led by a team of Registered Nurses with extensive experience across diverse medical disciplines including emergency medicine, critical care, intensive care, step-down functions, psychiatric nurses, maternity nurses and pediatric nurses. They serve as Nurse Counselors assisting patients who call in to self-report acute episodes requiring information and/or care intervention. To address the patient’s need promptly, these knowledgeable and skilled nursing professionals rely on nationally-recognized algorithms and advanced clinical criteria to efficiently direct the patient to the right healthcare provider for the appropriate level of care at that time. Through its Nurse Helpline and Health Information services, Amalgamated helps reduce unnecessary emergency department and physician visits and hospital readmissions to ensure patients are directed to the appropriate facility

To access its Nurse Helpline and Health Information resources, Amalgamated Medical Care Management has a dedicated toll-free telephone number assigned for each client or group and accessible on a 24/7/365 basis.

Other valuable aspects of Amalgamated’s Nurse Helpline and Health Information services are:

  • Health information and education provided to both patients and family members;
  • Telephone triage and healthcare counseling for assessing health status and providing immediate health information and direction to the appropriate healthcare provider;
  • Physician back-up available when needed;
  • Health Information;
  • Accredited pursuant to URAC standards;
  • Accredited pursuant to the standards of Clear Health Quality Institute.

In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.