Who We Are

Full-Suite of Care Management Services Provided with Clinical Expertise and Quality Driven Outcomes

Amalgamated Medical Care Management is a premier national leading resource for a comprehensive suite of high quality care management services including Utilization Management, Case Management, Physician Review, and Nurse Helpline/Health Information. The company also offers other vital services ranging from Disease Management, Disability Management, Readmission Management, and Maternity Management, Medical Claims Review and Network Referrals.

Since 1990, Amalgamated Medical Care Management has been a valued medical management resource to diverse organizations including hospitals, physicians, healthcare plan sponsors (e.g., unions, trust funds, businesses, employer assistance plans (EAPs), ERISA funds), colleges, managed care companies, health plans, other care management firms, and government agencies such as Centers for Medicare and Medicaid Services (CMS) and Indian Health Service (IHS). They have come to rely on Amalgamated for the excellent clinical acumen of the physicians and registered nurses, knowledgeable medical directors, courteous customer service representatives and unwavering commitment to optimum patient outcomes and cost-effective healthcare.

In today’s era of value-based healthcare and population health management, Amalgamated Medical Care Management has earned the reputation as a clinically strong, competent resource. The company’s services are provided on a 24/7 basis, directly from its U.S.-based offices in Salem, New Hampshire and King of Prussia, Pennsylvania.

Mission Statement

We provide comprehensive quality-driven medical management programs nationwide. Our commitment is to deliver clinically expert, innovative services that promote cost-effectiveness, patient satisfaction and optimal medical outcomes.


In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.