An Advanced Population Health Management Platform and Robust Nurse Helpline Call Center Solution Promote Accurate and Responsive Medical Care Management

To facilitate data accuracy and reliable information exchanges, Amalgamated Medical Care Management applies leading-edge Information Technologies and communication systems. Among the advanced technologies it deploys are:

  • JIVA by ZeOmega – JIVA is a leading population health management platform that helps maintain care quality, contain costs, improve patient satisfaction and outcomes. The platform is National Committee for Quality Assurance (NCQA) certified for Healthcare Effective Data and Information Set (HEDIS), one of most widely-used performance improvement tools in healthcare. The JIVA platform is being applied by Amalgamated Medical Care Management across, Utilization Management, Case Management and Physician Review. It houses all case data and related information in one system to facilitate efficient electronic interface and data exchange.
  • N-Centaurus by LVM Systems – N-Centaurus is a robust, comprehensive call center software solution designed to streamline nurse triage/helpline services by making clinically-proven protocols and information readily available to support best in class patient support and information exchanges.
  • Oracle Financial Management System by Oracle Corporation – The system features modules for financial transactions, accounts payable/receivable, general ledger and overall asset management, enabling efficient and accurate financial management.
  • Avaya Phone System – The Avaya Phone System offers automatic call distribution functionality which advances calls to the next nurse for prompt handling.  Its display enables number of calls, wait times and intake status to be monitored so that incoming patient calls are managed to the highest efficiency.

In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.