Healthcare providers across the country are facing a growing crisis. Nurse burnout is reaching critical levels, largely due to high patient loads and persistent staffing shortages. A recent study found that nearly one-third of registered nurses are leaving the profession because of burnout, with many citing overwhelming workloads as the primary cause. This not only affects the well-being of healthcare professionals but also puts patient care and clinic operations at risk.
At Amalgamated Medical Care Management, we recognize the urgency of this issue. That is why we launched the Clinical Advantage Remote Engagement Solutions (CARES) Program in 2022. CARES is designed to help outpatient clinics and provider groups overcome staffing challenges, reduce burnout, and maintain high-quality care.
What Is the CARES Program?
The CARES Program offers a flexible and cost-effective way to extend your clinical team. It provides access to experienced, USA-based, Registered Nurses and Medical Assistants who work remotely but integrate seamlessly into your clinic’s operations. These professionals are trained to use your electronic medical record (EMR) system and can be onboarded quickly to support your specific needs.
Whether your clinic is struggling to fill open positions or looking to improve efficiency and boost patient experience, CARES offers a practical solution that adapts to your workflow.
How CARES Supports Your Team
CARES staff can handle a wide range of clinical and administrative tasks, including:
- Monitoring EMR systems for incoming messages
- Reviewing lab results with patients
- Processing medication refills
- Scheduling appointments and managing pending orders
- Triaging patients and conducting telephonic assessments
- Providing clinical advice based on established protocols
- Referring patients to specialists and community resources
- Delivering telephonic education and counseling
By taking on these responsibilities, CARES allows your in-office team to focus more on direct patient care. This helps reduce stress, improve morale, and enhance the overall patient experience.
A Timely Response to a Pressing Issue
Recent research and healthcare trends highlight the urgent need for implementing innovative staffing solutions. As patient demand continues to rise, traditional hiring models are struggling to keep up. Clinics are being asked to do more with fewer resources, and the pressure is taking a toll on healthcare workers.
CARES was developed to meet this challenge head-on. By providing access to credentialed clinical professionals who can work remotely, the program helps clinics maintain continuity of care without overburdening their staff.
Seamless Integration and Real Results
One of the key strengths of the CARES Program is its ability to integrate smoothly into your existing operations. We work closely with each clinic to ensure that the remote staff align with your workflows, communication preferences, and clinical protocols. The result is a unified team that operates efficiently and delivers consistent, high-quality care.
Clinics that have adopted CARES are prioritizing what matters most: patient satisfaction, reduced wait times, and better staff retention. It is a scalable solution that supports both short-term needs and long-term growth.
Learn More
If your clinic is facing staffing challenges or looking for ways to improve efficiency and patient care, the CARES Program may be the right fit for you. Visit our CARES Program page to learn more about how CARES can support your team.