Ms. Wright serves as Director of Operations/Implementation after serving as its Director of Call Center Representatives. She joined Amalgamated Medical Care Management in 1994 directly from her role as Manager of Customer Care Representatives at Private Health Care Systems. In her current position, Ms. Wright provides onsite support at the call center for computer, telephony and facility operations. She brings extensive experience in healthcare management, process improvement and healthcare technology including telephony systems and Information Technology systems. Ms. Wright attended Southern NH University, pursuing a Bachelor of Science degree in Professional Studies, with a concentration in Computer Information Systems.