Case Management Is Essential in Population Health Management

While major strides have been made in population health management, there is still a long way to go for it to achieve its mission to improve patient health and the broader health of communities. The American Hospital Association (AHA) conducted a population health survey and received responses from over 1,000 U.S. hospitals.

What the survey conveyed was that the majority of hospitals were integrating population health strategies into their operations. More specifically, of the 1,000 hospitals surveyed:

  • 82% noted that their broader organizational strategies reflected population health management,
  • 77% said that they screen patients for social needs,
  • 68% reported that they employ community investment strategies but are not measuring their return on investments yet, and
  • 66% reported that they do document patients’ social needs in their patients’ Electronic Health Records (EHRs).

These survey results are encouraging, but there remains the need for a better focus on activities that facilitate effective population health management which are also feasible to implement. One tool that is proving to be a vital component in population health management initiatives is medical case management.

Case Management and the High-Risk Patient

One of the areas in which case management is especially important to achieving population health management goals is with high-risk patients. High-risk patients are those with chronic illnesses such as cardiovascular disease, chronic obstructive pulmonary disease, diabetes, cancer, or comorbidities where the patient suffers from multiple serious medical conditions. These patients are also the highest costing patients and those who require the most assistance in order to adhere to their prescribed medical treatments, navigate the health system and the various providers they must access, and have assistance in the coordination of their care. These are tasks best performed by an experienced nurse case manager who has both the clinical expertise and experience, and also understands the objectives of both population health management and today’s value-based healthcare. They are also adept at extracting accurate, timely patient information, and adding it promptly to a patient’s EHR where it can be readily accessed by other members of the patient’s healthcare team.

When case management is embedded with primary care provider services, it can be especially effective. With that said, many primary care offices still do not avail themselves of case management services, either by hiring case managers within their practices or contracting with a case management firm. Often their challenge relates to financial compensation associated with case management. In an effort to address this, the Centers for Medicare and Medicaid Services (CMS) has started to introduce new codes to provide financial incentives for case management and care coordination. These codes include ones for chronic care management which is needed by high-risk patients. Using these codes, primary care physician practices can be compensated for treating and managing Medicare patients with complex and/or multiple chronic medical conditions.

Integrated Case Management and Population Health Management

CMS’ response to the need is a positive step in the right direction by helping to integrate case management into the broader realm of population health management. It enables an approach whereby both medical and behavioral health initiatives can be fostered under the care of a case manager regardless of the setting (i.e., a physician’s office or through other models of care such as the patient-centered medical home). In this way, the case management can both assist the patient in getting the best possible care, while also managing care utilization and related costs. For patients, the case manager is viewed as a valued member of their medical care team working in close concert with their primary care physician to facilitate the best patient outcomes.

In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.