Amalgamated Medical Care Management Granted Full URAC Accreditation for Health Utilization Management and Independent Review Organization

Amalgamated Medical Care Management, a leading national resource for comprehensive, high quality care management services, was recently granted full URAC® accreditation in two service areas – Health Utilization Management and Independent Review Organization. The awards of both accreditations are effective from April 1, 2021 to April 1, 2024.

In its letters granting full accreditation to the company in these areas, URAC stated, “Your organization is commended for its commitment to promoting quality health services by obtaining URAC accreditation.”

Amalgamated Medical Care Management has been earning URAC accreditations in these two service areas, as well as other key service areas since 1994. In addition to these recent re-accreditations, the company Case Management and Health Call Center services also are URAC® Accredited.

The URAC accreditation process is rigorous. The organization designed its accreditation approach to be collaborative and to facilitate learning and continuous quality improvement. While URAC sets the standards, it does not dictate how they are achieved believing that this flexibility encourages and supports innovation. URAC accreditations ae all independently validated to ensure the highest standards of care. The accreditation process and preparing the related documentation can take between four to six months with most organizations completing the process in ten to twelve months.

URAC, which was founded in 1990 as a non-profit organization, is the independent leader in promoting health care quality and patient safety through renowned accreditation programs. URAC develops evidence-based standards in collaboration with a wide array of stakeholders and industry experts. Its portfolio of accreditation and certification programs span the health care industry, addressing health care management and operations, pharmacies, telehealth, health plans, medical practices and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.


In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.