Ms. Shaffer has 16 years of Managed Care Experience with over 25 years of clinical experience. She became the Director of Case Management at Amalgamated Medical Care Management in 2008. Prior to joining Amalgamated Medical Care Management, she served at Ullicare for four years and Cigna for six years as a lead Case Manager. Her other professional roles include that as an Assistant Nurse Manager for a 42-bed acute hospital unit and clinical liaison for an acute inpatient rehabilitation unit. Ms. Shaffer has been a Certified Case Manager for over 20 years. In 2013, she won the “Case Manager Leadership Award” from Dorland Health Platinum awards.
In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.
However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.
We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.
If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.